Guides

How Guarantor works

A quick walkthrough for companies setting up their account, and for customers making sense of a guarantee they received.

For companies

Setting up your company

From creating an account to issuing your first guarantee.

1

Create your account

Register with your email or phone. We send a one-time code to confirm it's you.

2

Finish your profile

Pick a username, set a password, and you're in.

3

Register your company

Add your company name and tax ID to create your company profile.

4

We activate your agreement

Your account and company profile are ready right away — get in touch and our team sets up your issuing agreement next.

5

Set up your details

Add the products or services you guarantee, branches, employees, and terms — as much as you need, whenever you need it.

6

Issue your first guarantee

Send it to a customer by email, SMS, or their GuarantorID. They receive it instantly.

For customers

What happens when you receive a guarantee

From getting a guarantee to confirming a claim in person.

1

You receive it

A company sends you a guarantee by email, SMS, or your GuarantorID. No account yet? You can create one directly from the guarantee you received.

2

It's in your account

Every guarantee you've received lives in one place — nothing to lose in a drawer.

3

Open it to see everything

Issuer, what's covered, valid dates, any limits — with a verified mark so you know it's genuine.

4

Making a claim? Show your QR code

Open the guarantee, tap "Show QR," and show it to staff — they scan it and confirm your guarantee on the spot. The code refreshes automatically and can't be reused or passed around as a static image.

Ready to get started?

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