Public offer for the provision of services

1General provisions and acceptance of the Offer

1.1.Full and unconditional acceptance of this Offer is made exclusively through the Platform, at the stage of the Partner’s registration or selection of a Public Plan, by ticking the “I have read and accept the terms of the Public Offer for the provision of services” checkbox and then completing the confirming action (registration/subscription).

1.2.The action described above constitutes acceptance and has the same legal force as signing the Agreement. The moment of acceptance, the Partner’s account and the action performed are recorded in the Platform’s system logs and serve as evidence that the Agreement was concluded.

1.3.The Agreement is deemed concluded at the moment of acceptance. Until then, the Public Plan features of the Platform cannot be used.

1.4.Continued use of the Platform in each Billing Period confirms that the Agreement continues on the terms in force, including changes made in the manner provided for in section 20 of this Offer.

2Scope

2.1.This Offer applies only to Partners who use or wish to use the Platform’s Public Plans, i.e. the service packages with predefined rates that the Provider offers publicly in the Platform catalog.

2.2.Service under the “Enterprise” and “Integration API” plans, including individually negotiated rates, volume terms and custom integrations, is not governed by this Offer and is provided only under a separate written agreement signed by the Parties.

2.3.If the Partner switches from one Public Plan to another using the Platform’s self-service tool, the terms of the new plan apply from the moment of the change, within the framework of this Offer. Moving from a Public Plan to the Enterprise or Integration API plan is possible only by concluding the separate agreement referred to in clause 2.2.

3Definitions

3.1.“Platform” means Guarantor’s web, mobile, API and related software environments through which the Partner’s company, employees, guarantee items, conditions, records, notifications, verifications and billing are managed.

3.2.“Guarantee Item” means a product or service offered by the Partner for which a name, description, price/currency, time or measurement limit, legal conditions and other data are set on the Platform.

3.3.“Guarantee Record” means a digital record created by the Partner on the Platform about a specific Consumer, product or service and the guarantee terms the Partner has undertaken. The PDF certificate, QR code, link or notification are means of presenting or verifying that record.

3.4.“Consumer” or “Recipient” means a natural person in whose favour the Partner creates a Guarantee Record, or with whom it is lawfully shared.

3.5.“Notification Channel” means e-mail, SMS or GuarantorID, through which the Partner chooses to deliver a Guarantee Record or make it available. All Notification Channels are equally available to Partners on all Public Plans.

3.6.“GuarantorID” means a Consumer identifier on the Platform that can be used to receive, view, share or verify Guarantee Records.

3.7.“Billing Period” means a calendar month.

3.8.“Payment Document” means the invoice, act or payment request generated on the Platform that covers the charges for the previous Billing Period.

3.9.“Public Plan” means any service package offered publicly by the Provider in the Platform catalog with a predefined monthly base fee, included monthly quota and overage rate, classified in the Platform’s internal system as a “Standard” type plan. The Provider may publish more than one Public Plan with different names, quotas and rates, and each of them is equally governed by this Offer without the need for a separate agreement.

3.10.“Acceptance” means the action defined in section 1 of this Offer, from the moment of which the Agreement is deemed concluded on the terms of the Offer.

4Registration, account and authorised users

4.1.The Partner provides accurate and up-to-date registration details, including its name, TIN, address, contact details, authorised representative and the required identification documents, and is responsible for keeping them up to date.

4.2.The Partner appoints at least one administrator and independently manages employee invitations, roles and permissions, including the authority to edit company details, manage employees and issue Guarantee Records.

4.3.The Partner is responsible for actions performed through its accounts unless it proves that the action resulted from a security breach within the Provider’s control. The Partner promptly reports any loss or suspicious use of a password, device or account.

4.4.The Provider may verify the company and the submitted details and request reasonable additional information before fully activating the service.

5Platform services

5.1.Within the selected Public Plan, the Platform provides the following main capabilities:

• management of the company profile, branches, employees, roles and permissions
• management of products and services as Guarantee Items, with multilingual data, limits and legal conditions
• creation of a Guarantee Record for a specific sale/service, recording the recipient, quantity, price, currency, term and additional data
• notification by e-mail, SMS or GuarantorID
• viewing of the Guarantee Record and downloading of the PDF certificate by the Consumer and the Partner
• sharing of a Guarantee Record and revoking such sharing
• verification of a profile and a Guarantee Record through a short-lived, one-time link or QR code
• usage accounting and issuing of monthly Payment Documents.

5.2.The conditions, price and limit applicable when a Guarantee Record is created are fixed irreversibly in that record. A later change to the general (catalog) version of the Guarantee Item does not change the conditions fixed in a record already issued.

5.3.For each Guarantee Record the Platform may create a cryptographic signature, thumbprint or JWS mark to verify integrity and origin. This technical mechanism is not in itself a valid/qualified electronic digital signature under the legislation of the Republic of Armenia and does not replace one.

5.4.E-mail, SMS, bank payment and cloud infrastructure services may operate under their own terms. The Provider is responsible for properly managing the subcontractors it chooses but does not guarantee uninterrupted operation of independent communication networks.

6Partner’s obligations

6.1.The Partner undertakes to ensure that every product, service, price, description, guarantee term, limit and Consumer detail entered on the Platform is accurate, complete, lawful and not misleading.

6.2.The Partner is solely responsible for the quality, safety and conformity of the product/service and for fulfilling guarantee claims, including, as applicable, repair, replacement, price reduction or refund.

6.3.Before transferring personal data to the Platform, the Partner ensures a lawful basis for processing it and the necessary notices. The Partner does not enter health, biometric, political, religious or other special-category data without the Provider’s prior written consent.

6.4.The Partner follows the principle of least privilege for its employees’ permissions and promptly deactivates people who no longer work for it or have lost their authority.

6.5.It is prohibited to use the Platform for false, unlawful, infringing or harmful content, unsolicited messages, fraud or actions that disrupt the normal operation of the service.

6.6.The Partner keeps the evidence of the sale/service underlying each Guarantee Record and the history of handling consumer claims for at least three years, unless the legislation of the Republic of Armenia sets a longer period for accounting, tax or fraud-prevention obligations.

7Provider’s obligations

7.1.The Provider gives access to the Platform in accordance with the selected Public Plan, provides the service with reasonable professional care and keeps usage records.

7.2.The Provider applies proportionate technical and organisational measures to the data and systems under its control: access management, encryption or equivalent protection, backups and vulnerability management.

7.3.The Provider processes the Partner’s content only to provide the service, for security, billing or legal obligations, and does not acquire ownership of it.

7.4.The Provider gives reasonable notice of planned maintenance, significant incidents or material changes to the service.

7.5.The Provider is not obliged to check the lawfulness of all of the Partner’s content in advance, but on learning of clearly unlawful, false or infringing data it may restrict access and request clarification or correction.

8Guarantee obligations and consumer claims

8.1.Each Guarantee Record documents an obligation of the Partner, not of the Provider, towards the Consumer. The Platform’s brand, certificate, code, QR code or technical signature do not mean that the Provider has confirmed the quality of the product or assumed any duty to compensate.

8.2.The Partner gives Consumers its official contact details and the procedure for submitting claims, and accepts and resolves claims within the periods set by applicable law and its published terms.

8.3.Non-delivery of a notification, spam filtering, a wrong e-mail address/phone number or the Consumer not activating their account do not remove the Partner’s substantive guarantee obligation.

8.4.The Partner may not present Guarantor to Consumers as the official certifier, insurer or financial guarantor of its products.

9Standard plan rates, accounting and payment

9.1.The monthly base fee, included monthly quota, currency and per-unit overage rate of the applicable Public Plan are published in the Platform catalog and shown to the Partner at registration or when choosing a plan. The terms shown at the moment of acceptance remain in force until changed in the manner set out in this section.

9.2.In each Billing Period the Partner may issue Guarantee Records up to the included monthly quota of the selected plan, regardless of the Notification Channel used, as all channels are counted equally. Each Guarantee Record above the quota is charged at the current overage rate.

9.3.A change of rates never applies retroactively to the current Billing Period; new rates apply only from the Billing Period following the change.

9.4.Each month the Provider generates a Payment Document for the previous Billing Period based on the quota and overage actually recorded. The Partner pays within 10 (ten) calendar days from the day the document is generated/received.

9.5.If payment is late, a grace period of 3 (three) calendar days applies, during which the service keeps working. If the amount is still unpaid at the end of that period, the Platform automatically suspends the Partner’s account for issuing new Guarantee Records until the debt is paid. Suspension does not remove the Partner’s obligations under Guarantee Records already issued.

9.6.The Partner may at any time use the Platform’s self-service tool to request a switch to another active Public Plan. The new plan takes effect from the start of the next Billing Period; until then the previous plan applies.

9.7.Payment is made by bank transfer or by card/other method offered by the Platform. For card payments, the full card number and CVV/CVC are processed exclusively in the environment of the relevant bank or a PCI DSS-compliant payment gateway; the Provider has no access to and does not store this data.

10Intellectual property

10.1.The Platform’s software code, architecture, design, trademarks and documentation belong to the Provider or its licensors. The Agreement does not transfer ownership to the Partner.

10.2.While the Agreement is in force, the Provider grants the Partner a limited, non-exclusive, non-transferable right to use the selected features solely for its lawful business.

10.3.The Partner retains the rights to its products, services, logos and content and grants the Provider a non-exclusive right to store and display them to the extent needed to provide the service.

11Confidentiality

11.1.“Confidential Information” means non-public commercial, financial, technical or customer information disclosed by one of the Parties that is marked as confidential or by its nature should reasonably be considered confidential.

11.2.The receiving Party uses Confidential Information only to perform the Agreement and discloses it only to employees/subcontractors who need it and who are bound by equivalent confidentiality duties.

11.3.The duty of confidentiality continues for 5 (five) years after the Agreement ends, and for trade secrets and personal data for as long as they are kept and protected by law.

12Personal data processing and privacy policy

12.1.For Consumer and Guarantee Record data, the Partner acts as the processor of personal data and the Provider as the authorised person carrying out processing on its instructions. For accounting, security and its own legal obligations, the Provider may act as an independent processor of personal data.

12.2.The Partner is responsible for the lawful basis, transparent notice and first-line handling of Consumers’ rights. The Provider gives the Partner reasonable technical support.

12.3.The Provider collects: a) the user’s e-mail address for registration and sign-in (each user has an account to sign in to the Platform); phone numbers, Consumers’ names, the company’s TIN and address, and the names, positions and contact details of representatives and employees; b) Guarantee Item and Guarantee Record data; c) technical and usage data: device type, operating system, IP address, browser type and usage statistics, to improve the service; d) payment and subscription data.

12.4.The Provider uses the collected data:

• a) to provide quality and accurate services;
• b) for secure sign-in to the Platform and to manage usage limits (units);
• c) to improve, monitor and secure the service;
• d) to contact the Partner about updates, support and (with its consent) promotional content.

12.5.The Provider may keep anonymous and aggregated statistical data for analytical purposes.

12.6.Payment, invoice and subscription records are kept for the periods required for accounting, tax and other legal purposes, which may be longer than the life of the account.

12.7.The Provider hereby confirms that it does not provide, sell or share the collected personal data with any third party, except in the cases provided for by this Offer. Personal data may be disclosed only: a) with the Partner’s consent; b) at the lawful request of a competent state authority; c) to a payment service provider, limited to the data needed for the payment; and d) in other cases set by the Law of the Republic of Armenia “On Protection of Personal Data”.

13Security and incidents

13.1.Each Party protects the systems, accounts and communication means under its control with measures appropriate to the risk. Neither Party guarantees absolute security.

13.2.The Provider reports a confirmed security incident affecting the Partner’s data without undue delay, providing what it knows about the nature of the incident, its possible impact and the steps taken.

13.3.In the same way, the Partner reports any compromise of its account, employee or device and cooperates to limit the damage.

14Representations and compliance

14.1.Each Party confirms that it has legal capacity and the authority to conclude and perform the Agreement.

14.2.By using the Platform, the Partner confirms and warrants that it has all the rights, permits and lawful authority needed to use the services.

14.3.The Partner complies with the consumer protection, advertising, trade, tax and intellectual property requirements applicable to its product/service.

15Suspension and restriction of access

15.1.The Provider may proportionately suspend the issuing of new Guarantee Records or other features if: (a) payment is overdue beyond the grace period set in clause 9.5, (b) there is a material security risk, (c) the use is clearly unlawful or infringes a third party’s rights, (d) a competent authority requires it, or (e) there is a material breach of this Offer.

15.2.Except in urgent security or legal cases, the Provider gives at least 3 (three) business days’ prior notice and an opportunity to remedy. A suspension is limited to the scope and duration needed to resolve the issue and does not remove the guarantee obligations the Partner has already assumed.

16Term, plan changes and termination

16.1.The Agreement enters into force at the moment of Acceptance and remains in force indefinitely until terminated by either Party as set out in this section.

16.2.The Partner may at any time cancel the service through the Platform’s self-service tool, paying for the services provided up to the day of termination.

16.3.The Provider may terminate the Agreement in case of a material breach by the Partner if the breach is not remedied within 10 (ten) business days after written notice, and immediately in urgent security cases or on discovering unlawful use or unlawful actions.

16.4.On termination, all undisputed amounts become payable. After termination, the Partner’s content is kept for the period stated in the Privacy Policy and then deleted or anonymised, except where there is a legal retention obligation or an evidentiary need relating to guarantees already issued.

16.5.The Parties are released from liability for partial or complete non-performance of their obligations under the Agreement if it resulted from force majeure circumstances that arose after the Agreement was concluded, as a result of extraordinary events that the Parties could not foresee and/or prevent by reasonable means. Either Party may terminate the Agreement by written notice if force majeure lasts more than 30 days.

17Liability

17.1.Each Party is liable for the actual damage caused to the other Party by its breach of the Agreement. A Party’s liability in any one contractual year may not exceed 50% of the fees for services actually paid to the Provider during that year.

17.2.The Provider may take appropriate legal action in case of abuse of the service or unauthorised commercial exploitation. The Provider may apply to the relevant authorities to hold those responsible liable, in accordance with the procedures set by law.

17.3.The Partner is liable to the Provider for substantiated third-party claims arising from the Partner’s product/service, non-performance of a guarantee obligation or unlawful content.

17.5.The Partner is responsible for the accuracy, completeness and lawfulness of any information or content provided to the Platform.

18Notices and electronic evidence

18.1.All notices are sent to the Partner’s official e-mail address registered on the Platform. A change of e-mail address takes effect after the other Party confirms receipt.

18.2.The Platform’s logs, timestamps, account actions and billing records may serve as electronic evidence.

19Governing law and dispute resolution

19.1.The Agreement is governed by the legislation of the Republic of Armenia.

19.2.In case of a dispute, the Parties first try to resolve it through negotiation within 15 (fifteen) business days of receiving a written claim. If no agreement is reached, the dispute is subject to the competent courts of the Republic of Armenia.

20Changes to and publication of the Offer

20.1.The Provider may at any time unilaterally update the terms of this Offer by publishing the changes on the Platform and notifying the Partner at its registered e-mail address at least 15 (fifteen) days in advance.

20.2.Changes apply only to Billing Periods that begin after they take effect; clause 9.3 applies to the rates of the current Billing Period.

20.3.If the Partner does not agree with a change, it may terminate the Agreement before the change takes effect in the manner set out in section 16; otherwise, continued use of the Platform after the changes is deemed acceptance of them by conduct.

21Final provisions

21.1.This Offer and the related documents published on the Platform constitute the entire agreement of the Parties on its subject.

21.2.The invalidity of any provision does not affect the other provisions. Neither Party transfers the Agreement without the other’s prior written consent, except in cases of reorganisation or transfer of the business.

21.3.Sections 8, 9, 10, 11, 12, 16, 17, 18 and 19 and any other provisions that by their nature continue remain in force after the legal relationship under this Offer ends.