Privacy policy

1. Definitions

1.1. "Personal data" has the meaning given in the Law of the Republic of Armenia "On Protection of Personal Data" (HO-49-N): any information relating to an identified or identifiable natural person.

1.2. "Processing" means any operation performed on personal data, including its collection, storage, use, transfer, rectification, or destruction.

1.3. "Processor" means the party that organizes and/or carries out the processing of personal data.

1.4. "Platform", "Partner", and "Consumer" have the meanings given in our Terms of Service.

2. Who processes what

2.1. For a Guarantee Record, the issuing Partner is the processor of the Consumer's personal data underlying it; Guarantor processes that data on the Partner's instructions, as the person authorized under Article 14 of the Personal Data Protection Law, in order to operate the Platform.

2.2. For account security, sign-in activity, billing, and its own business records, Guarantor is the processor of personal data in its own right.

3. Data we collect

3.1. From Consumers: name, phone number and/or email address, GuarantorID, and the Guarantee Records issued to them.

3.2. From Partners: company name, tax identification number, registered address, and the name, position, and contact details of authorized representatives and employees added to the account.

3.3. From all account holders: sign-in history and security-related activity on the account.

4. Legal grounds and purposes of processing

4.1. We process personal data on the basis of your consent, given by registering for and using the Platform in accordance with Article 9(4)(2) of the Personal Data Protection Law, or otherwise as permitted by applicable law.

4.2. We process personal data to operate the Platform; issue, deliver, and verify Guarantee Records; send notifications by email, SMS, or GuarantorID; secure accounts; generate billing records; and meet our legal obligations.

5. Disclosure to third parties

5.1. We use third-party providers to deliver email and SMS notifications, host the Platform's infrastructure, and process card payments.

5.2. Where you pay by card, your full card number and CVV are processed exclusively within the secure environment of the relevant bank or PCI DSS–compliant payment gateway; Guarantor does not store this data.

5.3. We do not sell personal data. Any transfer to a third party or across the border of the Republic of Armenia is made only on a basis permitted under the Personal Data Protection Law, such as an adequate level of protection in the recipient country or appropriate contractual safeguards.

6. Retention

6.1. Personal data is retained for as long as your account or a Guarantee Record connected to it remains active, and for any further period required by applicable law or necessary to preserve the record of a Guarantee Record that was issued.

6.2. On expiry of the applicable period, personal data is destroyed or depersonalized.

7. Security

7.1. We apply access controls, encryption or equivalent technical measures, and regular backups to protect personal data against accidental loss, unauthorized access, and unlawful processing.

7.2. In the event of unauthorized disclosure of personal data from our electronic systems, we will, as required by Article 21(4) of the Personal Data Protection Law, publish notice of the incident and report it to the Police of the Republic of Armenia and the Personal Data Protection Agency, and notify affected account holders without undue delay.

8. Your rights

8.1. Under the Law on Protection of Personal Data, you have the right to be informed about the processing of your personal data, access it, request rectification, blocking, or destruction of data that is incomplete, inaccurate, outdated, or unlawfully obtained, withdraw your consent at any time, and seek compensation as provided by law.

8.2. To exercise these rights, write to hello@guarantor.am. If your request concerns a specific Guarantee Record, the issuing Partner, as the processor of that record, can usually respond fastest.

8.3. You may also lodge a complaint with the Republic of Armenia's Personal Data Protection Agency or apply to the competent court.

9. Cookies on this website

9.1. guarantor.am does not use tracking or advertising cookies and runs no analytics.

9.2. The Guarantor apps use only the technical mechanisms necessary to keep you securely signed in.

10. Changes and contact

10.1. We may update this Policy as the Platform evolves; the current version is always available at this page.

10.2. Questions or requests: hello@guarantor.am.