What Guarantor provides
Guarantor is a platform for digital guarantees. Companies use it to set up their profile, catalogue and conditions, issue guarantees and handle claims. Customers use it to keep their guarantees, share them and present them when making a claim. This page lists what the platform does today.
Everything your company needs to work with guarantees
From setting up your company to handling a claim, in one workspace.
Set up your company
Company profile
Name, logo, category, contact person, phone, email, website and social links. Approved companies appear in the Guarantor company directory, where customers can find them.
Catalogue
Add the products and services you guarantee in Armenian, English and Russian, with price, guarantee period and limits, photos and tags. Customers can browse your catalogue before they buy.
Guarantee conditions
Write your legal conditions once, attach them to products and choose which ones customers see. Conditions, price and limits are fixed in each guarantee when it is issued; later catalogue changes do not affect guarantees already issued.
Branches
Add your branches with address, phone and email. Customers see them on your company page and know where to go.
Team and permissions
Invite employees and decide what each of them can do, such as issuing guarantees, managing the catalogue or handling billing.
Issue and verify
Issue a guarantee
Create a guarantee for a specific sale: the product, quantity, price and term. It reaches the customer by email, SMS or GuarantorID; a customer without an account can create one from the guarantee.
Verify at a claim
The customer shows a QR code that refreshes automatically and works only once. Your staff scan it and see whether the guarantee is genuine, whether it is still valid and what it covers.
Confirm a customer's account
Staff can scan the QR code of a customer's Guarantor profile to confirm that they hold a Guarantor account.
Signed record and PDF
Every guarantee is digitally signed when it is issued, so any later change can be detected. You and the customer can download it as a PDF certificate.
After the sale
Claims
Register a claim against a guarantee with a description and attachments. The customer sees every claim in their guarantee.
Usage and billing
See your monthly quota, how many guarantees were issued within it and over it, and your monthly payment documents. You pay by bank transfer and upload the proof; Guarantor confirms the payment.
Integration API
Issue guarantees directly from your own systems, such as a point of sale or ERP, through the Guarantor API. Available on the IntegrationAPI plan.
Your guarantees, always at hand
Everything a customer can do with the guarantees they receive. All of it is free for customers.
All your guarantees in one place
Every guarantee you receive, from any company, is stored in your account rather than on a device. Sign in from any device to see them.
Everything the guarantee covers
The issuing company, the product, the validity period, limits and conditions, with a mark confirming the guarantee is genuine. You can download it as a PDF certificate.
QR code for claims
Open the guarantee and show its QR code at the store. It refreshes automatically and can be used only once, so a screenshot cannot be reused.
Claim history
See the claims the company has registered against your guarantee, with their dates and descriptions.
Share with someone
Give another Guarantor account access to a guarantee, for example a family member who uses the product, and revoke it at any time.
Companies and catalogue
Browse companies with their branches and contacts, and their products with price and guarantee terms. Purchases are made with the company, not on Guarantor.
The platform in facts
Languages, access, legal standing and how data is protected.
Three languages
Armenian, English and Russian, across the website and all apps. Companies can enter their catalogue and conditions in all three.
Nothing to install
Guarantor works in the web browser on phones and computers.
Every company is reviewed
Guarantor reviews each company before it can issue guarantees.
Legal standing
A guarantee records the company's own commitment to its customer, and the company remains responsible for fulfilling it. Guarantor's digital signature protects the record against alteration; it is not a qualified electronic signature.
Security
Encrypted connections (HTTPS), passwords stored only as Argon2id hashes, a temporary lock after repeated failed sign-ins, and each company's signing key stored encrypted.
Personal data
Processed under the Law of the Republic of Armenia “On Protection of Personal Data”; see the Privacy policy for details.